About Malfunctions and Repairs

Please contact the store where you made your purchase first. We will handle the return through that store. If you don’t know which store you purchased the item from, or for other inquiries, please feel free to contact us directly.

Individual customers | Repairs and product issues

For repairs, please contact the retailer where you purchased the product first

For repairs, initial defects, or product malfunctions, the retailer where you purchased the product is the first point of contact. Please check your receipt, invoice, or online order history and contact the retailer with details of the issue.

1. Confirm the retailer

Check your receipt, invoice, or online order history to confirm where you purchased the product.

2. Contact the retailer

Tell the retailer the product name, symptoms, and approximate purchase date. They will guide you through the appropriate procedure, including warranty service where applicable.

3. If the issue is still unresolved

If the retailer cannot resolve the issue, you can contact SoundEarth using the repair form below.

View authorized retailers → View warranty and repair information →

If the retailer could not resolve the issue, show the repair form

If you have already contacted the retailer and the issue remains unresolved, please use the form below. If the retailer is unknown or cannot be contacted, enter that information in the retailer field.

To claim warranty service, you will need a receipt or delivery slip that shows the date of purchase and the store name. Please have it ready.

Name Required

Email Address Required

Phone Number

Product Name Required

Store Where You Made Your Purchase Required

Date of Purchase

Symptoms Required

Confirmation QuestionRequired

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Customers About the Product

We are happy to answer any questions you may have about our products, including specifications, included accessories, and compatible devices.

Send this regarding this matter → Retailers Inquiries About New Business Relationships

We look forward to hearing from retailers interested in carrying our products.

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We provide product images, logos, specification lists, and JAN codes to our partner retailers.

Send this regarding this matter → Retailers Inquiries Regarding Demo Unit Rentals and Displays

We are happy to discuss in-store demo unit rentals, display fixtures, point-of-purchase materials, and listening events.

Send this regarding this matter → Retailers Repair and Malfunction Reports (For Retailers)

We will handle the delivery of products entrusted to us by our customers.

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We welcome inquiries from members of the media.

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