Corporate Member of the Japan Audio Association Authorized Dealer To Our Retail Partners
SOUNDEARTH

About Malfunctions and Repairs

Please contact the store where you made your purchase first. We will handle the return through that store. If you don’t know which store you purchased the item from, or for other inquiries, please feel free to contact us directly.

To claim warranty service, you will need a receipt or delivery slip that shows the date of purchase and the store name. Please have it ready.

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Customers About the Product

We are happy to answer any questions you may have about our products, including specifications, included accessories, and compatible devices.

Send this regarding this matter → Retailers Inquiries About New Business Relationships

We look forward to hearing from retailers interested in carrying our products.

Send this regarding this matter → Retailers Request for Product Materials and Images

We provide product images, logos, specification lists, and JAN codes to our partner retailers.

Send this regarding this matter → Retailers Inquiries Regarding Demo Unit Rentals and Displays

We are happy to discuss in-store demo unit rentals, display fixtures, point-of-purchase materials, and listening events.

Send this regarding this matter → Retailers Repair and Malfunction Reports (For Retailers)

We will handle the delivery of products entrusted to us by our customers.

Send this regarding this matter → News Media Inquiries and Public Relations

We welcome inquiries from members of the media.

Send this regarding this matter → Customers Other Inquiries

If your inquiry does not fall under any of the categories listed above, please click here.

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