Product Warranty
Products purchased from authorized dealers come with a warranty valid in Japan.
Warranty Details
| Warranty Period | One year from the date of purchase |
|---|---|
| Scope of the Warranty | Natural defects only |
| What You'll Need | A receipt or delivery slip showing the purchase date and the name of the store where the purchase was made |
| Contact Information | The stores where you made your purchases |
Not Covered by the Warranty
The following cases are not covered by the product warranty.
- Damage or malfunction caused by the customer
- Loss, destruction, or misplacement of accessories other than the earphones themselves (such as ear tips and stabilizing fins)
- Items Purchased Through Parallel Import
- Items purchased on Amazon.co.jp from sellers or shipping providers other than those sold and shipped by Amazon
Repair and Defect Reports
For inquiries regarding product malfunctions or defects, please contact the store where you made your purchase. Your product will be collected through the retailer.
Please contact the store where you made your purchase
Please provide the product name, the issue you're experiencing, and the date of purchase. Please have your receipt or delivery slip ready.
Referrals from stores to our company
The retailer will contact us to report the issue and determine whether it is covered under warranty.
Receipt and Verification
We will receive your product and inspect it to determine the cause of the issue. If we determine that the failure was due to a manufacturing defect, it will be covered under warranty.
Repair and Replacement
We will either repair the item or replace it with a new one and return it to you through the store where you purchased it.
Parallel imports are not covered by the warranty.
Products purchased from overseas websites or through channels other than official distribution channels are not eligible for warranty or repair services in Japan. For more details, please see the section on parallel imports.